Regulatory agencies rely heavily on whistleblowing, tip-offs and confidential sources. It takes a lot of courage for people to contact the agency and making it quick and easy for these people to make contact is a top priority.
Currently most agencies relay on traditional telephony and email to be contacted.
This discourages people from reporting as they are fearful of repercussions, disclosure of their identity and tardy responses.
HaYa Org with HaYa Chat offer a simple and effective solution
For public reports
Regulatory agencies can sign up to HaYa Org and have QR codes for specific departments.
These QR codes can be displayed on their website, printed leaflets and posters located in appropriate locations and within the companies they are regulating.
This allows any person to scan the QR code and within seconds they can be in a live chat with an agent without having to disclose any personal information as HaYa Chat app doesn’t require any registration.
Benefits of HaYa
The advantage for the individual is that their identity is protected and that they are in a live chat with an agent making them feel listened to.
The advantage for the agent is that they are able to take their time to interact with the person and form a relationship, gather more in-depth information and provide continuous advice.
With HaYa Org you can have multiple administrators manning the system where incoming chats are distributed amongst them. This allows the organisation to scale up depending on traffic.
HaYa Org can be set up in minutes allowing for quick deployment of QR codes. Try HaYa Org for free with no obligations and test it internally by getting your staff to scan the QR code and chat with you.